Exchange, Return & Refund Policy

Thank you for purchasing AInoon AI Smart Glasses. We value your satisfaction and offer exchange, return, and refund services under the following conditions.

■ Order Cancellation

- Orders may be canceled before shipping preparation begins.

- Once shipping preparation has started and a tracking number is issued, the return/exchange process must be followed.

■ When Exchange / Return / Refund is Accepted

- Requests must be made within 7 days of receiving the product

- The product must be unused and in original condition, with all packaging and components included

- If the product is defective, we will provide a free exchange or full refund

■ How to Request

- Contact the place of purchase

- You will receive a return instruction email after your request is accepted

- The product must arrive at our return center within 14 days of the request

- Be sure to include your order number and proof of purchase inside the return package

- Once the returned item is inspected and approved, we will proceed with the exchange or refund

- For credit card payments, the refund will be issued to the same card, and may take 7–10 business days depending on the credit card company

■ When Exchange / Return / Refund is Not Accepted

- If more than 7 days have passed since product receipt (excluding defects)

- If the product has been used or its value has been diminished

- If the product is damaged or missing parts due to customer mishandling

- Any other cases restricted by applicable e-commerce consumer protection laws

If you have any questions, please contact us at ainoon@seerslab.com.